For payment online the transaction will be processed through a secure page of the virtual TPV of Cajamar Caja Rural The company informs the cardholders that Cajamar Caja Rural is the only responsible for the transactions on the website. According to the type of tour/transfer, we can ask to pay directly the day of the tour/transfer with our guide/driver.

When you arrive at Lanzarote airport, collect your luggage and go through the custom. You will find our airport reps. waiting for you, with a white signboard with the brand First Minute Travel on it (in case of arrival at the terminal 2 you will find our airport representatives, just outside the airport, close to the parking).

In case of arrival, you should indicate the estimated landing time, on the other side, in case of departure you should indicate the proper pick up time from your accomodation in Lanzarote or Gran Canaria.

Our local representatives monitor all the incoming flights. The driver will wait for you at the airport, even if your flight is delayed (maximum until 10 PM).

Shared transfer means that we combine our passengers from the same arrival time and the same area and take them together. Sometimes the estimated time in the user report can be 20-30 minutes in the day and rush hour. The estimated delay time on the way back to the airport can be 5 to 10 minutes.

The shared transfer is the cheapest option available, in this case the company will decide the pick up timings according to the planning. On the other side you can select also a private transfer, just for you as direct service from/to the airport and you can decide which is the most suitable pick up timings.

We provide baby seats, included in the price when you make the baby reservation.

Yes, We offer a door to door service from/to the airport from/to your hotel/resort/private villa.

Online bookings can usually be processed up 24 hours before the service. You can send an email to book@firstminute-transfer.com or contact our customer care +34 928 822 028. We will check the availability and we will advise you promptly.

Yes it`s possible to travel with a surfboard or a bicycle. Please select the proper option during the booking process. An extra fee will be applied.

You should be able to travel without requiring assistance. We will only be able to accommodate a foldable wheelchair through the option of a private transfer. Please select the special request, during the booking process.

The voucher can be viewed and reprinted by logging into the section "View Booking".

Bringing any extra or oversized luggage may incur an extra fee. Please add a note on the special requests section, so that we can be aware of the extra luggage.

We store all the lost and found in our headquarter. If you forget something on the bus, please notify us soon as possible via email to book@firstminute-transfer.com or calling +34 928 822 028 providing all the details. We won`t apply any extra fee for the deposit but you should manage the shipping costs.

You can print the confirmation or showing it on your device (mobile/tablet...).

Our agents are available every day starting from 8 AM to 9 PM. You can call our customer care +34 928 822 028 or send an email to book@firstminute-transfer.com

If you experience any problem with your transfer/tour please contact the numbers shown on your confirmation. If for some reasons you will incur in further expenses, please retain all the receipts and send us an email at book@firstminute-transfer.com providing all the details. Eventual complaints must be received necessarily within 28 days of the date of the scheduled service.

You may cancel your booking online, sending an email to book@firstminute-transfer.com or calling our customer care at the following number +34 928 822 028. Free cancellations are accepted up 24 hours before the tour.

For payment online the transaction will be processed through a secure page of the virtual TPV of Cajamar Caja Rural The company informs the cardholders that Cajamar Caja Rural is the only responsible for the transactions on the website. According to the type of tour/transfer, we can ask to pay directly the day of the tour/transfer with our guide/driver.

To consult the special conditions for group of minimum 11 people, please, contact us +34 928 822 028

Our buses will have a sign on the front of the bus with the First Minute Travel brand and our logo. Our guides will meet you at the bus stop assigned on your ticket. We always recommend being at the appropriate pick-up point at least 5 minutes before.

It`s no possible to reserve in advance the seats on the bus. If you have specific needs please let us know and we will try to do our best to accomodate your request even if it`s not 100% guaranteed.

The lunch is not included in the price of the excursion but we have a deal with local restaurants so you can enjoy quality food for a cheap price. If you have special needs (vegetarian, allergies…) you can comment directly with our Guide, the day of the excursion.

Children under 2 years old are considered as infants and they can attend the excursion for free. They should seat on parent`s lap, it`s not possible to reserve a seat. It`s possible to carry a baby stroller but it should be a foldable model, so that to be stored in the proper compartment of the bus during the trip.

Customers 2-11 years old are considered as children. We offer a cheaper fare for them which is clearly indicated during the booking process.

There are no discounted fares for disabled people. The customer should be able to travel without needing assistance and we can only accommodate a folding wheelchair. We cannot guarantee the seats reservation on the bus, but in case of specific needs we will try to do our best to accommodate your request.

We offer excursions in English, German, Spanish and French, as they are the languages most requested by our customers. For groups of at least 10 people, we can organize excursions also in other languages. For further details or for a quote please contact us at the following number +34 928 822 028 or email us at book@firstminute-transfer.com

We store all the lost and found in our headquarter. If you forget something on the bus, please notify us soon as possible via email to book@firstminute-transfer.com or calling +34 928 822 028 providing all the details. We won`t apply any extra fee for the deposit but you should manage the shipping costs.

You can print the confirmation or showing it on your device (mobile/tablet...).

Our agents are available every day starting from 8 AM to 9 PM. You can call our customer care +34 928 822 028 or send an email to book@firstminute-transfer.com

If you experience any problem with your transfer/tour please contact the numbers shown on your confirmation. If for some reasons you will incur in further expenses, please retain all the receipts and send us an email at book@firstminute-transfer.com providing all the details. Eventual complaints must be received necessarily within 28 days of the date of the scheduled service.

The voucher can be viewed and reprinted by logging into the section "View Booking".

You may cancel your booking online, sending an email to book@firstminute-transfer.com or calling our customer care at the following number +34 928 822 028. Free cancellations are accepted up 24 hours before the tour.